1. Are all products in stock?
Yes, all products available on our website are normally in stock. We do our best to keep our inventory as accurate and up to date as possible. If, exceptionally, an item is no longer available, we will contact you as soon as possible.
2. Are the statues and figurines new or pre-owned?
This depends on the item. For each product, we describe the condition as clearly as possible: new, mint, very good condition or used. Many collector’s items are older or limited editions and may come from private collections, but they are always carefully checked before being offered for sale.
3. Are the original box and certificate included?
When the original box and/or certificate are available, this will be mentioned in the product description. For limited & numbered items, this is important information for collectors. If it is not mentioned, feel free to contact us for confirmation.
4. What does “Limited & Numbered” mean?
This means that the product was produced in a limited edition and is individually numbered. In many cases, it also comes with a certificate of authenticity. These details make the item more interesting for collectors.
5. How is the condition of a product assessed?
We describe the condition of each product as accurately as possible. “Mint” means that the statue or item is in excellent condition. If there is any damage, signs of use or missing parts, this will be clearly mentioned in the description or shown in the photos.
6. Are the photos on the website of the actual product?
For collector’s items, we try to use photos of the actual product whenever possible. In some cases, reference photos may be used. If you would like additional photos of a specific item, you can always contact us.
7. Can I request extra photos or information before purchasing?
Yes, of course. For rare, expensive or limited items, we are happy to provide additional photos or further information about the condition, box, certificate or numbering.
8. How are fragile statues packed?
All statues, figurines and collector’s items are packed with great care. We use protective packaging materials and sturdy boxes to reduce the risk of damage during transport as much as possible.
9. Do you ship internationally?
Yes, we ship to several countries. The available shipping options and costs are shown during checkout. For special or very fragile items, you can contact us in advance for a tailored shipping solution.
10. How long does delivery take?
Delivery time depends on the destination country and the chosen shipping method. Orders are usually processed as quickly as possible after payment has been received. Once your parcel has been shipped, you will receive a tracking link when available.